Dayna Johnson is a dental practice management expert, podcast host, and the founder of Novonee, revolutionizing the dental industry through innovation and strategic leadership.
With over 30 years of experience, Dayna's impact is acknowledged through significant awards, notably being recognized as one of the Top 25 Women in Dentistry by Dental Products Report.
She has been featured on several influential platforms like The Thriving Dentist Show and contributed to reputable dental publications like Dental Products Report. As the host of the popular podcast, "The High Performing Dental Team" and through her membership program, Novonee – The Premier Dentrix Community, Dayna helps doctors struggling with day-to-day practice management get access to a like-minded community, educational support, and resources that elevate operational success and patient care.
Through her life’s work, Dayna's goal is to empower dental teams to live up to their true potential, provide guidance that transforms challenges into opportunities, and help dental professionals have the thriving practice they’ve always dreamed of.
Imagine welcoming your patients through the front door every day, never suspecting it might be the last time you see them. Why do so many patients slip away, never to schedule their next recare visit or recommended treatment? It’s time to slam that back door shut!
In this engaging and interactive session, we’ll explore the common reasons why patients leave their dental providers and how your entire team can work together to keep them coming back. Studies show that patient retention isn’t just about providing great care — it’s about understanding and responding to the behaviors and preferences of your patients.
We’ll dive into proven strategies to enhance patient loyalty, from the first phone call to post-visit follow-ups.
Whether you’re a front desk superstar, a clinical team member, or a practice manager, this session will equip you with the tools and insights you need to preserve — and even boost patient retention. Let’s make sure your patients don’t just walk in through the front door but stay with you for the long haul.
