Heather Crockett is a Lead Practice Coach at ACT Dental whose passionate about helping dental teams thrive, both in their systems and their culture. With over 25 years of experience in dentistry, including assisting, office management, and clinical dental hygiene, Heather brings a unique, well-rounded perspective to every practice she coaches. Since earning her dental hygiene degree from the Utah College of Dental Hygiene in 2008, she’s remained all-in on growth, leadership, and transforming lives through dentistry.
Affectionately known as a “culture queen,” Heather is a certified facilitator of DiSC, The 5 Behaviors of a Cohesive Team, and Working Genius. She specializes in helping teams align, communicate better, and build cultures that people want to be a part of. Whether leading a workshop, guiding teams through change, or hosting a full-day retreat, Heather brings clarity, energy, and geniune care to the table.
Heather loves connecting with like-minded professionals. You’ll often find her presenting at or attending continuing education events, always learning and giving back to the dental community she loves.
When she’s not coaching or speaking, you can find Heather cheering on her favorite football teams, traveling, or spending time with her husband, three boys, and their dog, Moki.
In this breakout session, you will be able to identify the three key performance indicators (KPIs) that directly impact schedule consistency and practice profitability. Discover how diagnostic percentage, patient acceptance percentage, and treatment dollar acceptance work together to drive — or disrupt — production and collections. Then, explore how you can implement simple systems within Dental Intelligence to track, improve, and align these metrics across the entire team.
