Zach Shelley

Founder of Dental Office Manager Leadership Network

Zachary Shelley, EFDA, DISIPC, MAADOM is a former professional skateboarder turned dental technician and office manager in 2009. In 2020 he became the office manager at Satellite Family Dentistry and Beachside Smiles Pediatric Dentistry. He has been in dentistry for over 15 years and has a passion for growing the practice and building and unstoppable team. He is also the founder of Dental Office Manager Leadership Network Inc. In his free time he loves to spend time with his wife and three boys.

Catch My Session:

Monday

Oct. 6 | 10am

Beyond the Numbers: Practical Systems for Your Practice

Session Overview:

This session goes deeper than just looking at production and collection reports and is designed to help dental teams understand their key metrics in a practical, actionable way. You’ll learn how to use data to build better systems, drive profitability, and improve communication between team members and doctors. This session helps connect numbers to behavior — so your team isn’t just tracking data, but using it to lead growth.

Key Takeaways:
  • Understand why each metric matters — from production per provider to hygiene reappointment rates — and how they impact the patient experience and practice growth.
  • Learn how to translate numbers into repeatable systems that improve scheduling, treatment acceptance, and insurance follow-up — reducing chaos and maximizing efficiency.
  • Gain communication strategies to align the clinical and administrative sides of the office, so everyone is working from the same expectations and towards the same goals.
  • Use your data to uncover where you’re leaving money or time on the table — whether it’s unscheduled treatment, overdue treatment, or missed insurance revenue.
  • Turn raw data into impactful decision-making.
  • Create team goals that are tied to real metrics — so every team member can help drive consistent profitability, not just track it.